Is Rugsusa Good for Small Businesses? (2026)

Many reviewers report negative experiences with Rugsusa's customer service, citing unhelpful representatives, dropped calls, and lack of response to inquiries. Some customers mention difficulty resolving issues related to incorrect orders, damaged products, and delayed shipments, with one reviewer stating, "Horrible customer service no response for any issues!!"

A significant number of reviewers express frustration with Rugsusa's return and refund process, citing unexpected return fees, refusal to honor advertised policies, and delays in receiving refunds. Several reviewers mention being charged for returns even when the error was on Rugsusa's part, such as sending the wrong item, with one customer stating, "They don't go by the return policy LISTED ON THEIR WEBSITE."

Several reviewers report issues with shipping and delivery, including delays, lost packages, and receiving damaged items. Some customers also mention that Rugsusa uses unreliable carriers, making it difficult to track orders and receive them on time. One reviewer noted, "I would advise staying clear of RugsUSA.com. They use some off brand carrier that loses packages and can't manage delivery dates."

A number of reviewers express dissatisfaction with the quality of Rugsusa's rugs, describing them as cheap, poorly made, and not as pictured on the website. Some customers report issues such as shedding, defects, and receiving rugs that are dirty or used, with one reviewer stating, "The quality is total garbage."

Several reviewers report receiving the wrong rug, either in terms of size, color, or style, compared to what they ordered. This leads to frustration and the need to initiate returns or exchanges, further complicating the customer experience. As one reviewer noted, "Purchased a large, simple, single-color textured rug. Received a completely different rug, wrong in every way."

Some reviewers mention that their rugs arrived with significant wrinkles and creases due to shipping, which were difficult to remove. While this issue doesn't affect all customers, it is a recurring concern that impacts the initial appearance and usability of the product. One reviewer said, "Our latest purchase produced a problem with with creases & wrinkles due to product shipping."